On site, on time, worldwide
We know you need your landscape products on site on time. To make sure this happens, we’ve put together this handy guide with our standard lead times.
We hold many products in stock that are ready to ship, and we’re always happy to discuss product availability and delivery timescales when estimating or ordering.
To place your order, please speak to the RaaftTeam by calling +1 929-999-1217 or by emailing us at [email protected]
Please note, these timings are for guidance only. We’ll always try to meet your project requirements, so if you have a tight deadline to meet, please speak to us about how to fast-track your order.
Product Delivery and Lead Times
Here is a guide to the delivery options and timescales for our standard products. For bespoke orders, speak to your account manager for lead times and other special arrangements. Please do not hesitate to contact us directly if you have a specific project deadline – we will always do whatever we can to work with our customers to deliver your project on time and on budget.
Support Systems |
Average Lead Time |
| Raaft aluminium joists, clips | 3-5 working days* |
| RoofTrays | 3-5 working days* |
| Pedestals and accessories | 3-5 working days* |
*for large orders please allow 3-4 weeks
Perimeta |
Average Lead Time |
| Up to 218 linear yards | 6-8 weeks |
| 218 linear yards and over | 8-12 weeks |
Tiles |
Average Lead Time |
| Atria Range and accessories | 3-4 weeks |
To provide an accurate quote for delivery, we need to know:
- Site access and restriction details
- Site contact name and number
- Vehicle restrictions
- Delivery booking requirements
Tiles |
Average Lead Time |
| Atria Range and accessories | 3-4 weeks |
Special Arrangements
To make your delivery work for you, you can choose from a number of special delivery services.
- Custom size shipments
- Timed deliveries / booked site deliveries
- Pre-9.30am, 10.30am and 12 noon deliveries
- Pre-noon Saturday deliveries
- Out of hours deliveries
- Dedicated transport
- HIAB or MOFFETT delivery vehicles
- Tail-lift van (only available on pallets less than 2m long)
- Special delivery arrangements such as timed delivery or FORS accreditation may incur additional costs. Please discuss your requirements with our customer service team.
Site Restrictions
Due to the consignment size of our products, delivery can only be to a construction site or depot. If there are any particular access instructions or restrictions for the delivery site, please speak to our customer service team.
Typical Freight Dimension Guide (Assumed)
Length |
Width |
Height |
Weight |
|
| Standard box |
1’3³/₄” |
1’3³/₄” |
7 ⁷/₈” |
|
| Long box |
8’9¹/₈” |
6 ⁷/₆₄” |
3 ³⁵/₆₄” |
|
| Single pallet |
3’11 ¹/₄” |
2’7¹/₂” |
1’7¹¹/₁₆” |
Max. 1,763lb |
| Double pallet (planters) |
11’10⁷/₆₄” |
3’11 ¹/₄” |
1’7¹¹/₁₆” |
Max. 220lb |
Terms & Conditions
Our standard quoted carriage charge is based on a standard one-off delivery between 8.30am – 5.00pm, Monday to Friday. Separate deliveries will be charged for individually unless stated otherwise.
Delivery of the product may come direct from the factory. In the event of the agreed delivery date being delayed, storage costs may be incurred.
Returns
Standard stock items can be accepted for return providing they are in a re-saleable condition. A re-stocking charge will apply. Any special-order items, such as bespoke sizes or finishes, will not be returnable.
Please contact the customer service team if you have any queries:
+1 929-999-1217 or [email protected]
Export Deliveries
We work with distribution partners around the world to delivery Raaft products where you need them. Here is the standard delivery information for destinations outside of the UK.
Region |
Length |
| Europe | Deliveries are made through a trusted distributor. However, it is possible to arrange either a direct Sea or Air Freight shipment on request. |
| USA | We recommend that you make your own collection arrangements. Delivery can be arranged by Sea or Air Freight on request. |
| Middle East | Deliveries are made through a trusted distributor. However, it is possible to arrange either a direct Sea or Air Freight shipment on request. |